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Monday, November 27th, 2006 11:46 pm
Earlier I mentioned that the stove doesn't work. This evening we took it apart.


Interior Wiring
Interior Wiring



We took out the burners and tested as much as we could with a multimeter. Our major finding was that the previous owners used this thing as a grill A LOT and never ever opened it to clean. I used this opportunity to scrub the bejesus out of a lot of it.

Anyway, the problem we've seen is this: when any of the burner controls are turned on, the "caution, it's hot" light will illuminate and that's it. The burners stay cold. We determined that the modules themselves were fine - they are of a very simple design, too, so we could quickly tell they were fine.

Next we found how to take the control unit facing off. Wow, that's a lot of wires... and a heck of a lot of grease. Sadly, the complexity has so far defeated us. We're trying to figure out, given a multimeter and a broken stove, how the thing should once have worked. There are no wiring diagrams available on the net. The stove manual, which of course we still have, is not very detailed and says only to install the stove "in accordance with local codes".

We got as far as trying to remove the top facing before we realized that was probably the only thing holding the guts of the stove up, so we sheepishly put a whole bunch of screws back in.

More on this later, I hope.
Tuesday, November 28th, 2006 08:35 am (UTC)
I like a challenge... :-)

Your controls - part number 240P-871 - show up in a cross reference table on page 236 of this catalog (http://www.marcone.com/resources/catalogs/range.pdf) . The crossed part number is 5501-333.

There's a diagram of how this type of "infinite control" ( there's your problem - division by zero... ) works on page 227. That shows 5 contacts that might help you decipher how yours is connected.

Page numbers given are from the status bar in Acrobat, not the listed page numbers in the text.

Breaker OFF for the first test here!

I'd suggest you ring out from the burner contacts ( heating coils removed for access ) to the back of the controls to verify there isn't a broken wire or similar.

Then with breaker back on, check for 240 VAC ( let's be careful out there... ) across the appropriate contacts on the back of the controls.

My guesses - either you've lost a leg of the 240 coming into the stove or the controls are defective. If ALL of them are nonfunctional, but the heating elements seem to be a reasonable resistance, then it's likely that the supply side power is the culprit. If this has gone bad one burner at a time, then look to the controls.

And hopefully this is coherent and at least somewhat helpful. It is rather late here, so no guarantees.

Good luck.
Tuesday, November 28th, 2006 12:19 pm (UTC)
My first thought is also bad input power. I've seen similar fails in an electric stove and an electric dryer, where indicators and such worked, but the heating elements didn't. In both cases, it was no power on one leg, leading me to believe it may be a common fail.
Tuesday, November 28th, 2006 05:56 pm (UTC)
This turns out to be exactly right. Neutral to black = 120. Neutral to red = 26.7. Black to red = 91 and change. Not good. :)

Now at least we know not to call Jenn-Air; the stove itself is fine.

Thanks!
Tuesday, November 28th, 2006 05:29 pm (UTC)
Oh, wow. They're NOT just big pots...!

No broken wire from burner to the back of the controls. However, no 240 coming into the module plug blades (we didn't check behind the controls with the breaker on). We checked those before we understood which blade was which, and were confused to see around 120 occasionally. I bet you're right about one leg of the 240 being dead. (And yes, ALL burners are nonfunctional.)

How the heck do you lose one half of the power...? I guess that's a question for an electrician, unless we can see an obvious problem at the breaker box (we haven't seen anything obviously wrong there yet).

Thanks!
Tuesday, November 28th, 2006 05:54 pm (UTC)
Yes indeed. Neutral to black = 120. Neutral to red = 26.7. Red to black = 91. Definitely not happy! Problem isolated -- at least far enough to say that the stove is fine and we shouldn't call a Jenn-Air repair dude.

Thanks!
Tuesday, November 28th, 2006 08:34 pm (UTC)
OK, here's a challenge for you - the neutral/black is fully hot (120 VAC). It powers the lights and fan. The neutral/red is showing about 27 VAC. Red/black is showing about 97 VAC. No wonder the burners aren't working.

I disconnected the red from the system to make sure there wasn't any kind of high-resistance short. No change.

How do you think we could have a partial-voltage failure?
Tuesday, November 28th, 2006 09:37 pm (UTC)
Keep in mind that the burners are likely wired hot1 to hot2, not hot to neutral. That was the clue from the indicator light. It's wired hot to neutral. Losing one side - not the one wired to the fan it seems - would explain much of the problem.

Corrosion or a loose connection ( leading to oxidation, etc ) at the breaker would be the first thing I'd check. This would be high resistance at a connection somewhere. Which incidentally would tend to get very hot at high currents.

A damaged wire between the breaker box and the stove is another possibility. As would be the splice where the stove connects to the feed wire. ( grease in the wire nuts maybe ? )

Exercise caution in the following. Don't work alone, electricity is bad for you, etc. ad naseum...

Oh - the red wire's connections at the breaker and at the stove top are obviously suspect at this point.

Set the DMM to 600 Volts AC and probe the terminals on the breaker that feeds the stove. Some breakers have set screws that you can probe ( near where the wires connect ), some you'll have to stick the probe tip in where the wire connects to the breaker. You should see 240 or a reasonable facsimile. If not, the breaker is suspect. Verify by probing across each breaker terminal to the neutral bar. You should see 120 at each terminal on the breaker, but if it's bad, the 27 volt reading or similar will show up again.

If there is no obvious problem on the output side of the breaker, you might have a bad contact on the back side of the breaker. I mention that just in case nothing else has cropped up. Hopefully whatever is wrong will be obvious in a visual inspection.
Wednesday, November 29th, 2006 02:45 am (UTC)
I haven't found any place that gets hot yet. That's something I looked for.

At this point oxidation or a damaged wire seems like the likely cause. Maybe one of those squirrels that gets under the house. I've decided to delegate to an electrician, because I don't feel like crawling under the house, and don't feel like I want to open up the house service circuit breaker box. He's coming tomorrow morning. We'll let you know what happens.
Wednesday, November 29th, 2006 06:35 pm (UTC)
It turned out to be a bad breaker. We replaced the breaker and everything is fine now. Thanks for your suggestions!
Thursday, November 30th, 2006 04:40 am (UTC)
Glad to hear you got it fixed.

Nice to see that all those times I bugged the crap out of repair guys by following them around asking how stuff works are paying off once in a while.
:-)