Heinous indeed! How about this one (http://www.washingtonpost.com/wp-dyn/articles/A14391-2002Apr19.html) where the airline lost an Alzheimer's patient. Months ago!
Huh. I have a little less outrage over that one, simply because the woman wasn't legally in anyone's care (she wasn't even on a plane). Still, it's appalling how quickly a human being can just vanish, even in a crowded area. :-(
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