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I managed to telephone my supposed contact person this morning. What an ordeal!
Their phone menu system has a bug in it such that the menu choice for "your return is being examined" gave me "the help line for the Earned Income Credit," a very long recording. Zero, sadly, didn't work at any time; menu system designers are getting smarter about preventing actual phone contact.
I mucked about with other menu choices and found one with a short recording. When it asked whether that answered my question, I chose NO and got put on hold for 25 minutes. Progress!
I then reached what has to have been the dimmest bulb in the history of IRS phone help. She couldn't tell me what a "mortgage or land use contract" was -- she just said "whatever you have, send it". You betcha I got HER name and badge number to use in my letter!
My contact person as named in the letter is the supervisor for this sort of thing. Unlike the person I got this morning, I suspect she has more than one brain cell. Sadly, she wasn't available by phone.
*sigh* the process continues...
(btw: after thorough reading of everything they sent me, there's absolutely no question that this is "an audit". It's a small localized one (so far), and it doesn't require me to appear in person (so far), but don't let me kid myself. It's an audit.)
Their phone menu system has a bug in it such that the menu choice for "your return is being examined" gave me "the help line for the Earned Income Credit," a very long recording. Zero, sadly, didn't work at any time; menu system designers are getting smarter about preventing actual phone contact.
I mucked about with other menu choices and found one with a short recording. When it asked whether that answered my question, I chose NO and got put on hold for 25 minutes. Progress!
I then reached what has to have been the dimmest bulb in the history of IRS phone help. She couldn't tell me what a "mortgage or land use contract" was -- she just said "whatever you have, send it". You betcha I got HER name and badge number to use in my letter!
My contact person as named in the letter is the supervisor for this sort of thing. Unlike the person I got this morning, I suspect she has more than one brain cell. Sadly, she wasn't available by phone.
*sigh* the process continues...
(btw: after thorough reading of everything they sent me, there's absolutely no question that this is "an audit". It's a small localized one (so far), and it doesn't require me to appear in person (so far), but don't let me kid myself. It's an audit.)
