True? Kind? Necessary?

I've heard these questions attributed to Mister Rogers:

Is it true?
Is it kind?
Is it necessary?

I go for two out of three.

OK, I admit I have a little trouble with the "kind and necessary but not true" combo. The other two combos are just fine. One makes friends and the other makes career turning point opportunities. ;-)

Oh no, not again.

I only thought I had an appointment for a massage tonight. It was cancelled, with one hour fifteen minutes' notice. This was the make-up for the massage I didn't get LAST night; that one was cancelled with no notice, after I'd waited around for two hours.

If the trend continues, tomorrow I'll get even more advance notice, and in about a week the cancellation will occur before the appointment is made.

Puzzle

I want