Impatient Idealist

Thankfully, I do have someone I trust. They're a little pricey, but well-organized and reliable. I searched for less-expensive alternatives, got screwed over and lied to, and decided these folks were decent and worth supporting. They've even sent my business to another shop once or twice: "All we can do is order you a brand new piece from the factory, and that'd be $700 installed, but this shop can build you one that matches for $300."

I am soooooo glad your wife is safe. What a horrible moment that must have been.