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I dropped my car off late Friday night to be serviced Saturday morning. They kept it until today. Get this:
They. Don't. Know. What's. Wrong.
They recharged the A/C and couldn't find the leak. To be fair, I think they did try... but when this is the third time in a row I've brought this car to this place and had a repair either NOT DONE or NOT SUCCESSFUL, "try" becomes a poor choice.
Now there's dye in the system; when it fails again, as it is expected to do, they're hoping that will pinpoint the leak. Fine. My only question to myself is how many more times I'm going to be willing to go back to this place in the hopes that the repair will eventually materialize.
They did fix the headlight I asked them to fix. I could've done it, sure, but now that's one errand I won't have to do.
They didn't scrape the glaze off my brake rotors, as I asked. So they're one for three.
What makes this all especially annoying is that this place used to be good. It really did. I have a ten-year history with them. Only in the last year have they started to be such incompetent lazybutts. I'm thinking of sending a brief outline of my service history to the manager with an explanation of why I can't justify continuing to give them my business.
It's sad when a good place falls down.
They. Don't. Know. What's. Wrong.
They recharged the A/C and couldn't find the leak. To be fair, I think they did try... but when this is the third time in a row I've brought this car to this place and had a repair either NOT DONE or NOT SUCCESSFUL, "try" becomes a poor choice.
Now there's dye in the system; when it fails again, as it is expected to do, they're hoping that will pinpoint the leak. Fine. My only question to myself is how many more times I'm going to be willing to go back to this place in the hopes that the repair will eventually materialize.
They did fix the headlight I asked them to fix. I could've done it, sure, but now that's one errand I won't have to do.
They didn't scrape the glaze off my brake rotors, as I asked. So they're one for three.
What makes this all especially annoying is that this place used to be good. It really did. I have a ten-year history with them. Only in the last year have they started to be such incompetent lazybutts. I'm thinking of sending a brief outline of my service history to the manager with an explanation of why I can't justify continuing to give them my business.
It's sad when a good place falls down.
