Although the "too busy" excuse is likely to be the only one that's nearly always present, I suspect that others are sometimes present too. Especially the "I control the information so I have the power and make the decisions" and the insulting "you couldn't possibly understand". And probably even the occasional "my reasons are icky and due to HMO regulations and I don't want you to see that ugliness".

I always want more info too -- about all aspects.

I also agree that these problems portend poorly for the future! Especially *my* future, since I feel I have a high likelihood of becoming one of those older high-maintainance people -- a scary, scary thought. Made all the scarier for my one-day peek into an especially HORRIBLE nursing home. Aaaaaack!