ext_7923 ([identity profile] cjsmith.livejournal.com) wrote in [personal profile] cjsmith 2004-04-10 04:07 pm (UTC)

Can you install SP4? Or SP6a, for that matter.

I suppose I could if I had it. No clue how to go about getting it, nor any clue what it would mess up if I went ahead and upgraded.

And if I had to guess they tested it on a box w/sp3 that something else was installed on that included the .dll you need. Not that I've ever seen that, oh, no ;-)

Heh. It'd almost be worth 19.95 to let them know what they've done. Not that it would matter a whit to anyone but the poor guy who had to take my call.

And you're welcome. I could tell that you're frustrated, and I knew we had both it and the business version still installed, so I just had to tell Dan to look :-)

Thanks! Yeah, they're pretty cagey this year -- no phone number anywhere. I grabbed my old 2001 stuff and called the number I found there, but it's closed after hours.

Too bad I like TurboTax so much. They're thiiiiis close to losing a customer over a) the screwup plus b) no good way to handle it.

Not that they'd care about one customer.

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