I'm having what appears to be the most common problem, a missing DLL. Their web site suggests a solution, but since I have only NT4 Serice Pack 3 (required according to the box) but not NT4 Service Pack 4 (apparently required by the suggested solution), the suggested solution refuses to run. The website implies they'll charge me $19.95 for the call, even if I do give them information they shouldn't need.

So either the box is lying, indicating a pretty big screwup on Intuit's part, or the box isn't lying and Intuit's trying to get a lot of people with old machines to give them twenty bucks a pop to find the real answer.

Reason number 4,827 why I hate depending on others. I am angry at myself for being unprepared to do it by hand, with paper forms.